QuickQ Treasury Pilot

Web-based queuing for NU-D Treasury: kiosk ticketing, staff windows, and a PWA with real-time updates Queue management pilot for NU Dasmariñas Treasury with kiosk tickets, live window status, and student-facing updates. NU Dasmariñas Treasury queues caused congestion and uncertainty: students had limited visibility into progress, and staff needed a safer, more consistent way to manage tickets across multiple windows. I built QuickQ as a pilot system that combines a kiosk ticket flow, a staff console, and a student-facing PWA that shows live queue and window status; server-sent events keep the state synchronized, while push notifications and SMS support last-call alerts. To protect service integrity, I implemented concurrency safeguards (row-level locking) and shipped operational guardrails such as health checks and rollback steps per deployment. The pilot validated the end-to-end workflow and produced a repeatable blueprint for expanding service types, staffing coverage, and operational analytics.